Return Policy

Last updated: 2024

Service Cancellation and Refund Policy

Peacefulstudioao provides personal styling services rather than physical products. This policy covers cancellations, refunds, and related matters for our styling services.

Return Terms

The Timeframe and Conditions for Cancellations

Service cancellations must be requested according to the following terms:

48+ Hours Notice: Cancellations made more than 48 hours before the scheduled service time are eligible for a full refund
24-48 Hours Notice: Cancellations made between 24 and 48 hours before the scheduled service time may receive a 50% refund or credit toward future services
Less than 24 Hours Notice: Cancellations made with less than 24 hours notice are not eligible for refund, though we may consider exceptional circumstances

To cancel a service, contact us via email at admin@peacefulstudioao.world or phone at +61 424 233 203 with your booking details.

Refund Procedure

How and When Refunds are Processed

Eligible refunds will be processed using the same payment method used for the original transaction:

Refunds are typically processed within 5-10 business days after approval
Bank transfers may take additional time to appear in your account
Credit card refunds will appear on your statement within one to two billing cycles
You will receive email confirmation once the refund has been processed

If you paid by cash or another method, we will arrange an alternative refund method suitable to your situation.

Order Cancellation Policy

Cancellation Terms and Conditions

You may cancel a service booking at any time before the service is provided, subject to the refund terms outlined above. Once a styling consultation or service session has commenced, it cannot be cancelled mid-session, though we will work with you to address any concerns about the service quality.

Non-Refundable Services

List of Services that Cannot be Refunded

The following are not eligible for refund:

Completed styling consultations and sessions
Services that have already been provided in full
No-show appointments where the client fails to attend without prior notice
Services cancelled due to client misconduct or violation of terms
Custom styling packages that have been partially completed

However, if you are unsatisfied with a completed service, please contact us to discuss your concerns. We are committed to client satisfaction and will work with you to address any issues.

General Legal Requirements

This policy complies with Australian Consumer Law, which provides certain guarantees and rights that cannot be excluded. Under Australian Consumer Law:

Services must be provided with due care and skill
Services must be fit for the disclosed purpose
Services must be provided within a reasonable time

If our services fail to meet these guarantees, you may be entitled to a remedy such as a refund, replacement service, or compensation. This policy does not limit your rights under Australian Consumer Law.

Return Costs

Cancellation Fees

If a cancellation fee applies (for late cancellations), this amount will be deducted from any refund, or you will be invoiced separately if payment has not yet been processed. No additional fees apply for eligible full refunds.

Contact Information for Returns

For questions about cancellations, refunds, or to request a service cancellation, please contact us:

Peacefulstudioao
16 Bareena Rd, Avalon Beach NSW 2107, Australia
Email: admin@peacefulstudioao.world
Phone: +61 424 233 203

Please include your booking reference number, service date, and reason for cancellation in your communication to help us process your request quickly.

Disputes

If you have a dispute regarding a refund or cancellation decision, please contact us first to attempt resolution. If we cannot resolve the matter, you may contact the relevant consumer protection agency in New South Wales, Australia, or pursue other remedies available under Australian Consumer Law.

Policy Updates

We reserve the right to update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your use of our services after policy changes constitutes acceptance of the updated terms.